Refund policy
14-Day Return Window In accordance with EU regulations, we offer a 14-day return policy. You have 14 days from the date you receive your order to request a return or exchange.
Eligibility & Conditions To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- All original tags must be attached and original packaging intact.
- A receipt or proof of purchase (order number) is required.
Return Shipping Costs
- Customer Responsibility: Return shipping costs are covered by the customer. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
- Defective or Damaged Items: If your order arrives defective, damaged, or incorrect, we will cover the return shipping costs and arrange a replacement or refund immediately.
How to Start a Return
- Contact us at hello@sidebystudio.com with your order number and the reason for your return.
- Once your request is approved, we will email you the return instructions and the studio address.
- Pack the item securely in its original packaging and dispatch your parcel. (Note: Packages sent back without prior authorization will not be accepted).
Damages & Issues Please inspect your order upon arrival. If an item is defective, damaged, or if you received the wrong product, please contact us immediately at hello@sidebystudio.com so we can evaluate the issue and make it right.
Exchanges The fastest way to get the item you want is to initiate a return for your current product. Once your return is accepted, you can make a separate purchase for the new item.
Non-Returnable Items
- Final sale items
- Gift cards
Refunds We will notify you once we’ve received and inspected your returned item. If approved, your refund will be automatically credited to your original payment method within 5–10 business days. (Please note that your bank or credit card company may require additional time to post the refund to your account).